Cold Rock Management Pty Ltd ACN 078 334 326 (“CRM”) takes privacy very seriously and no information will be given out to any third party.
COLD ROCK ONLINE CAKE ORDERING PLATFORM
- CRM operates an ordering platform (“OOP”) for a predetermined and customisable range of Cold Rock Ice Cream Cakes (“CRICC”) on behalf of individual Cold Rock stores (“CRStore”).
- Customers may use the OOP to place orders and to customise CRICC with a CRStore.
- At the time of ordering the customers must choose the date, the time and the CRStore for the collection of their CRICC order.
- All CRICC have 2 layers of ice cream and 2 Mix Ins per layer.
- While there is recommended ice cream flavour and Mix Ins for each layer, these can be modified from a range available at the CRStore. The range at the CRStore will be listed on the OOP. Not all Cold Rock stores offer the same options for customisation.
- As all CRICC’s are hand-made, therefore the CRStore requires a minimum 48 ‘store trading hours’ for preparation and manufacture of the order.
- CRICC ordered must be paid for by Visa or Mastercard credit card (no EFTPOS) at the time of the order.
- All CRICC orders will incur a $1.50 admin fee.
- CRM and CRStore do not offer delivery of CRICC.
- All CRICC ordered using the OOP must be collected from the selected CRStore within 12 hours of the nominated collection time.
- Customers wishing to cancel their order more than 48 hours prior to collection, they must contact their selected CRStore who will issue a credit voucher.
- Customers wishing to cancel their order less than 48 hours prior to collection, must contact their selected CRStore who will at their sole discretion, review the request.
- Collected CRICC may only be returned to the CRStore if:
- the CRICC is not the CRICC ordered; and
- the CRICC has not been consumed; and
- proof of purchase (receipt) is provided.
- All returns or cancellations will be given in the form agreed to by the individual CRStore, which may be a credit to the credit card; or a credit voucher; or in very rear occasions, cash.
- Any compensation will be limited to the cost of the CRICC only.
- Although every care is taken, CRM and the CRStore will not be held liable for any lost, missing, incomplete, late, or erroneous CRICC orders received as part of the Online Order, nor any consequences as a result of transportation of a frozen product. (EG leaving the CRICC in a car).
- For other bespoke Cold Rock Cakes, shapes, flavours, Mix Ins, and sizes contact the individual CRStore directly.
STORE TRADING HOURS
CRStores trading hours are listed on the Cold Rock Website. CRM and CRStores may, at their sole discretion, set the trading hours on any given day at each individual CRStore. Trading hours are subject to change and CRM may change, activate or deactivate the OPP at any time for any CRStore.
The copyright in the content contained in this website belongs to CRM. All rights are reserved and may not be reproduced or appropriated in any manner without the prior written permission from CRM. The content on this website may not be used for commercial purposes.
The images, logos and names on this website which identify Cold Rock are proprietary marks of CRM.
No website may be linked to this website without prior written consent by CRM.
At any time, you can unsubscribe by either clicking on the “unsubscribe link” on any e-mail received or by sending an email requesting to be unsubscribed to email@example.com. If you do unsubscribe, you will not receive any further offers or communication from CRM.
While CRM makes reasonable efforts to provide accurate and timely information about the Cold Rock system on this site, you should not assume that all the information provided is always up to date. Nor that this site contains all the relevant information about CRM or any of its franchisees. If you are making any investment decision, we strongly recommend you seek third party advice.
LOAD AND GO GIFT CARDS
Cold Rock Load and Go Gift Cards (‘Gift Card’) can be used for purchases at all Cold Rock stores in Australia, but excludes Cold Rock Express stores. Gift Cards cannot be used for on-line purchases and the value cannot be redeemed for cash. Lost or stolen Gift Cards will not be replaced, refunded or exchanged for cash. For Gift Card balance present the Gift Card at any participating Cold Rock store.
By using or registering for participation in the Cold Rock Rockstar Rewards Loyalty Programme (RRP), you consent to these terms & conditions.The manager of the RRP is Cold Rock Management Pty Ltd CAN 078 334 326 (CRM).
To become a member of the RRP, to enjoy the benefits and to earn Rockstar Reward Dollars (RR$), you are required to create a Rockstar Rewards account. To create a Rockstar Rewards account, you need to download the free Rockstar Rewards app from either the App Store or Google Play and follow the prompts to register your details. The link to download the Rockstar Rewards app can be found at https://coldrock.com.au/rockstar-rewards/
By joining the RRP as a member, you consent to receiving marketing material from CRM in various electronic forms.
Only one RRP account is permitted per person, per email address, per phone number.
Franchisees, their immediate family members, and all Cold Rock store staff cannot earn RR$ on behalf of customer purchases.
CRM, at its sole discretion, may refuse the use to a member of the RRP on suspicion of unauthorised, fraudulent, or otherwise unlawful use of their membership. Where this occurs, the account and will be cancelled and any accrued RR$ will be forfeited.
No fees are charged by CRM for the issue, registration, activation or use of the RRP.
CRM reserves its right To change these terms and conditions at any time without notice.
EARNING ROCKSTAR REWARD DOLLARS
RR$ are earned from the purchase, by way of any tender including Cold Rock Gift Cards, of full priced products at all participating Cold Rock stores.
RR$ are not awarded on the purchase of Cold Rock Gift Cards.
To earn RR$, simply present your unique membership number (either on the Cold Rock App, or via phone number, name, email, or just quoting the number) during payment of purchases.
RR$ cannot be purchased and must be earned.
RR$ are not legal tender and can only be used at participating Cold Rock stores. They are non-refundable and cannot be redeemed for cash.
As of 1 September 2021, each full AU dollar purchase made in a single transaction at a participating Cold Rock store, earns one RR$. Each RR$ converts to AU$0.05c.
REDEEMING ROCKSTAR REWARD DOLLARS
There is no minimum amount required to redeem RR$. However, a member can only redeem RR$ earnt on their following visit.
RR$ can be redeemed for any full priced product/s at any participating Cold Rock store.
In the case of forgotten passwords, RRP members need to select “sign in” at https://order.coldrock.com.au/, then select “forgot my password” and follow the prompts.
An e-mail will be sent to the e-mail address linked with the member’s account. Select “Update Password” and follow the prompts to reset the password.
CRM will not be held responsible for any RR$ that are lost in the transfer.
CRM assumes no liability for lost or stolen accounts
PROMOTIONS & DISCOUNTS
RR$ cannot be earned in conjunction with any other Cold Rock promotion, discount or offer. Nor can RR$ be earnt via delivery partner platforms.
On occasions, CRM will run promotions exclusive for RRP members, and these promotions may be subject to further terms and conditions.
To be eligible for the RRP Member Birthday Offers, members must have been a member and have their birthday and details registered for a minimum of 6 weeks prior to the date of birth.
While reasonable effort will be made by Cold Rock stores in earning and redeeming RR$, CRM takes no responsibility for errors associated with this.
CRM may correct the amount of RR$ earned if, acting reasonably, it believes a clerical or accounting error has occurred.
Any complaints or queries should be directed to CRM.
ROCKSTAR REWARDS LOCAL AREA MARKETING OFFERS
Here are our Terms & Conditions (Ts & C’s) for our current offers via the Cold Rock Rockstar Rewards program. Make sure you scroll down to find the Ts & Cs that are relevant to your offer.
ROCKSTAR REWARDS WELCOME OFFER
Receive one (1) free Mix In when you sign up to the Rockstar Rewards Loyalty App. This offer is only valid for new members, whose phone number and email address have not previously been registered to a Cold Rock loyalty account. The Free Mix In offer is valid for 14 days from the date of registration and requires the purchase of a Cold Rock Ice Cream or shake. The Rockstar Rewards app needs to be presented and scanned instore to redeem this offer.
BIRTHDAY CAKE OFFER
To be eligible for this offer, your date of birth as per your government ID must be registered with Rockstar Rewards for a minimum 6 weeks before the registered date of birth.
Purchase any Cold Rock Cake online and receive $10 off that purchase. The offer is only available for online purchases via the Cold Rock Management Website ordering system. The discount offer is valid for a total of 4 weeks. The unique discount code will be sent to the member’s registered email address 14 days prior to the registered date of birth and be valid for 14 days after the registered date of birth.
FREE BIRTHDAY ICE CREAM OFFER
To be eligible for this offer, your date of birth as per your government ID must be registered with Rockstar Rewards for a minimum 6 weeks before the registered date of birth.
Receive a Free Kiddies Cup with one (1) Mix In. The offer is only valid in store. A coupon will be loaded onto the member’s Rockstar Rewards account app 3 days before their registered date of birth and be valid for a total of 7 days. The coupon will be removed upon expiry or upon redemption. The Rockstar Rewards app account needs to be presented and scanned instore for this offer.
SUPER SWEET DEAL OFFER – FREE MIX IN OFFER
Receive 1 Free Mix In, with the purchase of any Cold Rock product (cup, cone or shake). An e-coupon offer will be loaded onto the Rockstar Rewards Member’s Rockstar Rewards app account and will be removed upon expiry or redemption. This offer is only available at the specific Cold Rock store specified in the e-coupon and is not valid for online purchases. The Rockstar Rewards app e-coupon offer needs to be presented and scanned instore to redeem this offer.
2 IS BETTER THAN 1 – BOGOF OFFER
Purchase 2 Kiddie size Cold Rock Ice Creams (cup or cone with at least 1 Mix In each) and the second Kiddie size Cold Rock Ice Cream (cup or cone with 1 Mix In) will be provided for Free. An e-coupon offer will be loaded onto the Rockstar Rewards Member’s Rockstar Rewards app account; and will be removed upon expiry or redemption. This offer is only available at the specific Cold Rock store specified in the e-coupon and is not valid for online purchases. The Rockstar Rewards app e-coupon offer needs to be presented and scanned in store to redeem this offer.
DOUBLE TROUBLE OFFER
Purchase any Cold Rock product/s and receive double Rockstar Reward Dollars on the entire transaction. An e-coupon offer will be loaded onto the Rockstar Rewards Member’s Rockstar Rewards app account; and will be removed upon expiry or redemption. This offer is only available at the specific Cold Rock store specified on the e-coupon and is not valid for online purchases. The Rockstar Rewards app e-coupon offer needs to be presented and scanned instore to redeem this offer.
TAKE TWO OFFER
Receive 2 Free Mix Ins, with the purchase instore of any Cold Rock Take Home Tub with at least 1 Mix In (Small or Regular). Additional Mix Ins can be purchased. An e-coupon offer will be loaded onto the Rockstar Rewards Member’s Rockstar Rewards app account; and will be removed upon expiry or redemption. This offer is only available at the specific Cold Rock store specified in the e-coupon and is not valid for online purchases. The Rockstar Rewards app e-coupon offer needs to be presented and scanned in store to redeem this offer.
UPSIZE KIDDIES TO REGULAR OFFER
Receive a free upsize on your Cold Rock Ice Cream cup or cone from a Kiddies size to a Regular size. Mix Ins are additional. This offer is only available at the specified Cold Rock store and is not valid for online purchases. The Rockstar Rewards Member will be advised by email and a coupon for this offer will be loaded onto their Rockstar Rewards app account; and will be removed upon expiry or redemption. Expiry date will be notified in the email and on the Rockstar Rewards app coupon. The Rockstar Rewards app needs to be presented and scanned instore to redeem this offer.
SHAKE IT UP OFFER
Receive 10% off the purchase of any Cold Rock Loaded Shake. An e-coupon offer will be loaded onto the Rockstar Rewards Member’s Rockstar Rewards app account; and will be removed upon expiry or redemption. This offer is only available at the Specific Cold Rock store specified in the e-coupon and is not valid for online purchases. The Rockstar Rewards app e-coupon offer needs to be presented and scanned in store to redeem this offer.
CAKE OFF OFFER
Take $5.00 off any Cold Rock Ice Cream Cake purchased or ordered instore. An e-coupon offer will be loaded onto the Rockstar Rewards Member’s Rockstar Rewards app account; and will be removed upon expiry or redemption. This offer is only available at the specific Cold Rock store specified in the e-coupon and is not valid for online purchases. The Rockstar Rewards app e-coupon offer needs to be presented and scanned in store to redeem this offer.
Cold Rock Online Merchandise Store- Terms & Conditions
‘CRM’ means Cold Rock Management Pty Ltd ACN 078 334 326.
‘CROMW” means the Cold Rock Online Merchandise Website at https://coldrock.com.au/product-category/merchandise/
‘Goods’ means any goods provided by, excluding all beverages and food.
Application of Terms and Conditions
(a) Every order placed via the CROMW will be governed by these Terms & Conditions.
(c) CRM reserves the right, to vary these Terms & Conditions at any time by posting an updated version.
Registration & passwords
(a) When registering to use the CROMW, all mandatory information must be accurately completed.
(b) As part of the registration process, a password will need to be created and kept confidential.
(c) CRM must be notified if the customer becomes aware or suspects that someone else may have used the password.
(d) The customer is responsible for their password and all orders placed using that password.
(a) Orders for Goods may only be placed using the CROMW address.
(b) All orders are subject to stock availability and any maximum or minimum quantities as determined by CRM from time to time.
(c) CRM reserves the right to refuse any order in whole or in part at its absolute discretion.
(d) Once an order has been placed, it cannot be cancelled or any changes made, including delivery address, colour, quantity or the removing any items.
(e) CRM accepts payment using Visa and MasterCard only.
(f) Cold Rock Gift Cards cannot be use for Goods purchased on the CROMW.
Payment & Delivery
(a) CRM will charge a flat fee of $9.95 for freight of the Goods, unless otherwise notified at the checkout.
(b) All Goods must be paid for at the time of order.
(c) Prices are inclusive of GST.
(d) If CRM is unable to dispatch an order for any reason, CRM will notify the customer and a refund will be processed, using the same form of payment.
(e) CRM will endeavour to deliver the Goods in a timely manner to the address specified in the order.
(f) Dispatch times may vary according to availability of Goods, delays resulting from postal or courier services, or force majeure.
(g) CRM will not be liable for:
i. delays in delivering Goods for any reason; and
ii. any damage or loss due to unloading or packaging of Goods.
(h) The customer is responsible for any costs incurred by CRM due to any failure by the customer to accept delivery of the Goods.
(i) CRM only delivers Goods to postal addresses within Australia. No international orders will not be accepted.
(a) Orders must be checked upon delivery, and CRM must be notified within 3 days of receipt of any Goods delivered damaged, or incorrectly delivered by contacting on 1300-00-3326 or email at firstname.lastname@example.org.
(b) There are no refunds or exchanges on any Goods if the customer changes their mind.
Cold Rock Terms of Image Use
Thank you for allowing Cold Rock to use your social content. By including #yescoldrock you consent to us reposting and sharing your content via other social channels including but not limited to social media, electronic communications, our website, banners, print material and sales and marketing materials. You are providing Cold Rock with non-exclusive, royalty-free, unlimited rights to use this content.
By replying #yescoldrock you confirm you are over the age of 18 and there are no restrictions that prevent you from participating and agreeing to these terms. You warrant that you own all intellectual property rights in your content and Cold Rock’s use of the content will not infringe upon the rights of any third party. You confirm Cold Rock will not pay you for the use of your content.
If you are a parent or guardian of a child under the age of 18 and want to allow Cold Rock to use social content containing the images of your child, you agree to the above terms.
If your content is shared on our social channels, we will tag your name/social handle in our caption on the post.
If you change your mind about sharing your content with Cold Rock, please contact us in writing at email@example.com and tell us you no longer want us to use your content.
Terms and Conditions as of 1 November 2023