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Terms & Conditions

TERMS OF USE

By accessing, browsing and/or using this website you agree to the terms of use and agree to use the site in accordance with all applicable laws. If you do not agree to the stated terms you must cease to use this website. We may periodically change the terms, so please check them from time to time as your continued use of the site signifies your acceptance of any changes carried out.

Cold Rock Management Pty Ltd ACN 078 334 326 (CRM) takes privacy very seriously and no information will be given out to any third party.

COLD ROCK ONLINE CAKE ORDERING SYSTEM

  1. CRM operates a Cold Rock Online Cake Ordering System (“Online Order”) on behalf of individual Cold Rock stores (“CRStore”).
  2. Customers may use the Online Order to place orders for bespoke Cold Rock Cakes (“Cake”) with a CRStore.
  3. The CRStore with whom the order has been placed should, within 24 hours of the order being placed, make direct contact with the individual ordering the Cake. If no contact is received within this time, the individual should contact the CRStore directly.
  4. All Cakes are hand-made, therefore the CRStore requires a minimum 72 hours’ notice for Cake preparation.
  5. The CRStore will endeavour to have the Cake prepared by the nominated collection date and the requested time. Neither CRM nor the CRStore will be liable for late delivery.
  6. All Cakes ordered on the Online Order must be collected from the selected CRStore at the nominated time.
  7. Should a customer wish to cancel their order prior to collection, they must contact CRM Head Office directly, who will issue a refund back to the credit card of purchase.
  8. Refunds will only be permitted up to 72 hours prior to the collection date and time. No refunds will be given for Cakes that are cancelled with less than 72 hours notice of their collection date and time, or after the nominated date and time.
  9. Cakes may only be returned to the CRStore if:
    • the Cake collected is not the Cake ordered; and
    • the Cake has not been consumed; and
    • proof of purchase (receipt) is provided.
  10. Returns will be given in the form or a credit note or cash at the CR Store’s sole discretion.
  11. Any compensation will be limited to the cost of the Cake only.
  12. Although every care is taken, CRM will not be held liable for any lost, missing, incomplete, late or erroneous Cake orders received as part of the Online Order.

COLD ROCK VIP CLUB

  1. All the required fields need to be filled in for the registration form to be processed.
  2. The Cold Rock VIP Club entitles the member to:
    • Receive a Buy One Get One Free for Subscribing Voucher (BOGOFS), entitling the recipient to receive a free Cold Rock Ice Cream.
    • Free Birthday Ice Cream Voucher (FBI) on their birthday.
    • Birthday Cake Voucher (BCV), allowing a discount of $10 off their birthday cake.
  3. By joining the Cold Rock VIP Club you agree to receive ongoing Cold Rock promotional material.
  4. In order to receive the Birthday offers, it is assumed that the user is an active VIP Club member.

BUY ONE GET ONE FREE SUBSCRIBING VOUCHER (BOGOFS)

  1. Entrants to the VIP Club will receive a BOGOFS voucher, which entitles the recipient to receive  a free Regular sized Cold Rock Ice Cream when another Regular sized Cold Rock Ice Cream is purchased.
  2. To redeem the BOGOFS voucher, the emailed voucher must be printed and presented at time of purchase.
  3. Mix Ins charged extra.
  4. Limit of one voucher per person.
  5. Stores may request identification to confirm that the presenter is the correct person listed on the email voucher.

FREE BIRTHDAY ICE CREAM (FBI)

  1. The FBI entitles the Birthday person to get one (1) Kiddies size (4oz) Cold Rock Ice Cream with 1 Mix In for free.
  2. To receive a FBI, the customer’s details must be registered with CRM at least 21 days before their birthday.
  3. The FBI will be provided by email, at least 7 days before the birth-date and will be valid on the actual Birthday date only.
  4. Stores may request identification to confirm that the presenter is the correct person listed on the email voucher.
  5. If a Cold Rock store is closed due to a public holiday, the FBI may be used the day before of after the public holiday.

BIRTHDAY CAKE (BCV)

  1. The BCV entitles the Birthday person to get $10 off the purchase of any Cold Rock Cake, provided the RRP of the Cold Rock Cake is $60 or more.
  2. To receive a BCV, the customer’s details must be registered with CRM at least 35 days before their birth-date.
  3. The BCV will be provided by email at least 28 days before the birth-date and will be valid up to 7 days after the actual birthday only.
  4. Stores may request identification to confirm that the presenter is the correct person and their birthday is not more that 28 days prior to their birth-date and not more than 7 days after their birth-date.

ROCKSTAR REWARDS LOYALTY

By registering as for the RRLC, you agree to these Terms and Conditions.

  1. The RRLC membership programme is available at:
    • Cold Rock – Balaclava only.
  2. Individuals can become RRLC members by collecting a RRLC card from a participating Cold Rock store, and then visiting www.coldrock.com.au/rockstarrewards to register their details.
  3. Only registered members can redeem perks and loyalty points. Unregistered members can still earn loyalty points via the card, but cannot redeem any loyalty point and perks until registered.
  4. To register as a RRLC member, the user must provide:
    • First Name and Last Name;
    • Date of birth;
    • Email Address;
    • Post code; and
    • Local Cold Rock store
  5. RRLC members may only have one membership.  Each RRLC member must have an individual e-mail address.
  6. RRLC members:
    • Can accrue and redeem Points on all Cold Rock product purchases;
    • Receive a Buy One Get One Free (BOGOF) voucher upon sign-up;
    • Receive a Free Cold Rock Ice Cream (CRI) on their Birthday;
    • Receive a voucher for a $10 discount off their birthday cake (BC); and
    • Have access to exclusive offers, discounts and competitions.
  7. All associated benefits and rewards for the RRLC programme are non-refundable and may not be redeemed for cash.
  8. In order to receive the Birthday offers, it is assumed that the user is an active RRLC member.
  9. By joining the RRLC you agree to receive ongoing Cold Rock promotional material.

ACCRUING AND REDEEMING RRLC POINTS

ACCRUING POINTS

  1. Five (5) loyalty points will be accrued for each whole dollar spent on any Cold Rock Product purchase in store. Example:
    • A purchase of $10.70 will be rounded to $10 (or 50 points);
    • A purchase of $8.30 will be rounded to $8 (or 40 points).
  2. Loyalty points will not be accrued for any special offer or discount.
  3. RRLC members may check their loyalty points balance at www.coldrock.com.au/rockstarrewards
  4. CRM CRM takes no responsibility for any miscalculations or technical errors associated with the crediting of RRLC points.
  5. CRM reserves the right not to accept a RRLC card should they believe there are unauthorised, fraudulent or otherwise unlawful factors at play.
  6. Recipients of a RRLC have the right to request CRM to assess any decision made by Cold Rock Franchisees, by writing to info@coldrock.com.au.

REDEEMING POINTS

  1. Each five loyalty points equate to 5 cent credit, which may be used towards purchases at any participating Cold Rock Store.
  2. The minimum discount a RRLC member may redeem is 100 points (or $1).
  3. Loyalty points will not be accrued for any discounted transaction.

BUY ONE GET ONE FREE BIRTHDAY VOUCHER (BOGOF)

  1. On sign-up, RRLC members will receive a BOGOF voucher by email, entitling the user to receive a free Regular sized Cold Rock Ice Cream when another Regular sized Cold Rock Ice Cream is purchased.
  2. The BOGOF offer excludes Mix Ins.
  3. The BOGOF voucher will be valid for 4 weeks after signing up of the RRLC.
  4. Valid at participating stores only.

FREE BIRTHDAY ICE CREAM (FBI)

  1. RRLC members will, approximately 7 days before their birthday, receive an email with the   FBI offer, which entitles them to receive one Kiddies size (4oz) Cold Rock Ice Cream with 1 Mix In for free on their birthday.The FBI voucher is valid for use 5 days before and up to 5 days after the RRLC member’s actual birth-date only.
  2. Additional Mix Ins are charged extra.
  3. The FBI voucher and RRLC membership card must be presented at the time of redemption.
  4. Identification may be requested by the store to confirm the RRLC member’s date of birth.
  5. Valid at participating stores only.

BIRTHDAY CAKE (BCV)

  1. RRLC members will, approximately 28 days before their birthday, receive an email with the BCV offer, which entitles them to receive $10 off any Cold Rock Cake purchase, provided the purchase of the Cold Rock Cake is above $60.
  2. The BCV voucher is valid for use 28 days before and up to 7 days after the RRLC member’s actual birth-date only.
  3. The BCV voucher and the RRLC membership card:
    • a) Must be presented at the time of ordering or redemption; or
    • b) Can be used via the Cold Rock Online Cake Order System, prior to check-out, as prompted.
    • c) Valid at participating stores only.

FOR ALL COLD ROCK VOUCHERS

  1. No Loyalty Card stamp will be issued.
  2. Original Vouchers only.
  3. Cannot be used in conjunction with any other Cold Rock voucher.
  4. Only one Voucher per transaction.
  5. May not be reproduced or copied by any means what-so-ever.
  6. Cold Rock Franchisees and their staff have the right to refuse the use of the voucher if there is any evidence of tampering or duplication.
    • Voucher-holders have the right to request CRM to assess any decision made by Cold Rock Franchisees, by writing to info@coldrock.com.au.

COLD ROCK LOYALTY CLUB CARDS (LCC)

  1. The LCC will be stamped once, for every ice cream or ice cream based beverage purchase.
  2. There is a limit of one (1) stamp per ice cream, no matter the value (E.G. a kiddies ice cream and a large ice cream are both entitled to one stamp each, as are Take Home Packs and Cake purchases).
  3. There are no limits per transaction (E.G. If a customer purchases 5 ice creams in one transaction, they are entitled to 5 stamps).
  4. LCC are for the individuals use only and are not transferable (ie cannot be shared).
  5. Only one LCC discount can be redeemed per transaction.

COLD ROCK $5 GIFT VOUCHERS

  1. Cold Rock $5 Gift Vouchers (“CR$5”) have a value of AU$5.
  2. CR$5 are to be treated like cash.
  3. Lost or stolen CR$5 will not be replaced or refunded.
  4. CR$5 are valid at all Cold Rock stores within Australia.
  5. No change will be given.
  6. CR$5 are not redeemable for cash.
  7. CR$5 are not valid unless they are stamped with an approved store stamp and the purchase date entered.
  8. CR$5 are valid for 12 months from purchase date.
  9. CR$5 may not be reproduced or copied by any means what-so-ever.
  10. Cold Rock Franchisees and their staff have the right to refuse the CR$5 if there is any evidence of tampering or duplication.
  11. Recipients of CR$5 have the right to request CRM to assess any decision made by Cold Rock Franchisees, by writing to info@coldrock.com.au

LOAD AND GO GIFT CARDS (LAGGC)

  1. The LAGGC works similarly to a Debit Card.
    • The LAGGC is loaded with a set dollar value which may be exchanged for Cold Rock products at:
      • Cold Rock Balaclava only
  2. Any full dollar value of “credit” may be added to a LAGGC, with a minimum of $5.
  3. No RRLC points will accrue for the purchase of LAGGC.
  4. LAGGC cannot be redeemed for cash.
  5. No change will be given with the use of the LAGGC, rather any change will be adjusted on the LAGGC’s value.
  6. LAGGC will not be replaced if damaged, lost or stolen.
  7. No expiry date applies for use of the LAGGC, however if the LAGGC remains dormant for over 24 months, and has a credit balance of less than $15, it will be cancelled.
  8. Cold Rock Franchisees and their staff have the right to refuse the use of a LAGGC if there is any indication of tampering, duplication or fraudulent use.
  9. Recipients of LAGGC have the right to request CRM to assess any decision made by Cold Rock Franchisees, by writing to info@coldrock.com.au.

COLD ROCK $2 MOUNT FRANKLIN OFFER

  1. One (1) 600ml Mount Franklin Water may be purchased for $2.00 with every transaction.
  2. Limit of one (1) 600ml Mount Franklin Water per transaction.
  3. Mount Franklin Water is 600ml size only.
  4. A transaction is a full price purchase of any product or products sold at the Cold Rock store, where the offer is being redeemed, excluding packaged drinks.
  5. Not valid in conjunction with any other offer or promotion or free product.
  6. Offer may be removed at any time without notice.

SWEET DEALS VOUCHERS

FREE UP-SIZE VOUCHER

  1. Only valid when upgrading from a Kiddies to a Regular size Cold Rock Ice Cream.
  2. All other Terms as per Cold Rock Vouchers.

$5 CAKE VOUCHER

  1. Take $5 off the purchase of any Cold Rock Ice Cream Cake, with a minimum purchase price of $30.
  2. Not available at Cold Rock Express stores.
  3. Offer not valid with online Cake purchases.
  4. All other Terms as per Cold Rock Vouchers.

$5 OFF 1L TAKE HOME PACK VOUCHER

  1. Take $5 off the purchase of a Cold Rock 1 litre Take Home Pack of ice cream.
  2. Pack Must contain at least 4 Mix Ins.
  3. All other Terms as per Cold Rock Vouchers.

$2 DRINK VOUCHER

  1. Purchase any 600ml drink from the Coca Cola range for only $2 when purchasing any Cold Rock Ice Cream Product.
  2. All other Terms as per Cold Rock Vouchers.

$2 DOLLA HOLLA VOUCHER

  1. Purchase any ice cream product, with minimum spend $5 or more to receive $2 off the total purchase price.
  2. All other Terms as per Cold Rock Vouchers.

FREE MIX IN VOUCHER

  1. Include a (1) free Mix In when purchasing a Regular Cold Rock Ice Cream with a minimum of 1 Mix In.
  2. All other Terms as per Cold Rock Vouchers.

FREE ICE CREAM VOUCHER

  1. Only valid with a Regular size Cold Rock Ice Cream.
  2. Get a Free Regular size Cold Rock when purchasing a Regular Cold Rock Ice Cream.
  3. Mix Ins are extra.
  4. All other Terms as per Cold Rock Vouchers.

BALACLAVA OPENING OFFERS

COLD ROCK BALACLAVA OPENING OFFERS – FREE LOADED SHAKE

  1. The offer entitles the recipient to receive a Free Loaded Shake, upon:
  2. presentation of a Free Loaded Shake flyer; or
  3. the mention of the relevant social media communication.
  4. Valid from commencement of trade on Friday, 16th August 2019 to close of business on Sunday, 18th August 2019 only.
  5. Free Loaded Shake is limited to first 1,000 Cold Rock customers only.
  6. Limit of one Free Loaded Shake per customer.
  7. Size of Free Loaded Shake is 8oz.
  8. Mix Ins extra.
  9. No loyalty points will be earned.
  10. Valid at Cold Rock Balaclava only.

COLD ROCK BALACLAVA OPENING OFFERS – FREE KIDDIES CUP FOR CONVERTED VIP CLUB MEMBERS

  1. The offer entitles the recipient to receive a Free Kiddies Cup Cold Rock Ice Cream, at the time of registering and collecting their new Cold Rock Rockstar Rewards Loyalty Club card.
  2. Valid until 7th September 2019.
  3. Mix Ins extra.
  4. No loyalty points will be earned.
  5. Valid at Cold Rock Balaclava only.

ENTERTAINMENT BOOK VOUCHERS

BUY ONE GET ONE FREE REGULAR ICE CREAM

  1. Size is regular only.
  2. Mix Ins are not included.
  3. Not valid with any other discount or offer (ie. no loyalty card stamp).
  4. Valid until 1st June 2020.
  5. Voucher must be surrendered at redemption unless the official Entertainment Guide digital alternative is presented.

$10 OFF ANY COLD ROCK CAKE PURCHASE OF $60 OR MORE

  1. Not valid with any other discount or offer (ie. no loyalty card stamp).
  2. Discount applies to Cake purchases of RRP $60 or more only.
  3. Entertainment Book Vouchers can be used in store and online, through the Cold Rock Online Cake Order System (“Online Order”) at www.coldrock.com.au.
  4. For online use, the unique (single use) code on the Entertainment Book Voucher will need to be entered into the Online Order, when prompted, at time of the placing the Cake order.
  5. In all instances, the Entertainment Book Voucher must be surrendered at time of redemption / Cake collection, unless the official Entertainment Guide digital alternative is presented.
  6. Not available at Cold Rock Express stores.
  7. Valid until 1st June 2020.

AUSTRALIAN FIREFIGHTERS CALENDAR UPSIZE OFFER

  1. The offer entitles the bearer to receive a free upsize, from a Kiddies to a Regular size.
  2. Voucher is single use only and must be surrendered at time of order.
  3. Mix Ins are extra.
  4. The offer is valid until January 1, 2021.
  5. Not valid with any other offer or discount.
  6. No Loyalty Card stamp will be issued.
  7. All other Terms as per Cold Rock Vouchers.

FRANCHISEE DEPOSIT REFUND POLICY

  1. The deposit invoice represents the deposit for a proposed Cold Rock franchised store.
  2. The deposit invoice would only be issued to a proposed Cold Rock Franchisee who has received the draft generic disclosure document.
  3. The deposit is fully refundable less any Internal Administrative Costs as defined in the proposed Franchise Agreement, which is contained in the draft generic disclosure document provided.
  4. Any dispute must follow clause 33 of the proposed Franchise Agreement, which is contained in the draft generic disclosure document provided.

COPYRIGHT

The copyright in the content contained in this website belongs to CRM. All rights are reserved, and may not be reproduced or appropriated in any manner without the prior written permission from CRM. The content on this website may not be used for commercial purposes.

TRADEMARKS

The images, logos and names on this website which identify Cold Rock are proprietary marks of CRM.

LINKS

You may not link your website to this website without prior written consent by CRM.

UNSUBSCRIBE

At any time you can unsubscribe by clicking on the “unsubscribe link” on any e-mail received or by sending an email requesting to be unsubscribed to info@coldrock.com.au . If you do unsubscribe, you will not receive any further VIP offers.

DISCLAIMER

While CRM makes reasonable efforts to provide accurate and timely information about the Cold Rock system on this site, you should not assume that all the information provided is always up to date. Nor that this site contains all the relevant information about CRM or any of its Franchisees. If you are making any investment decisions we strongly recommend you seek third party advice.